ulta .com Reviews and Complaints

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ulta .com Reviews

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  • Never order from Ulta.com if you expect good service



    I ordered on Cyber Monday, Dec 1st. It is now Dec 17th. I have nothing. I received absolutely no response to my emails sent to their customer service department. The only response I received from an agent on the telephone was to tell me I am able to reject my package when it is delivered by UPS if I want to "cancel my order." There is no option of canceling an order with Ulta other than this. I asked the agent how to reject a package if I am at work when it is delivered. She suggested I either work things out with my bank or bring the package to the local post office. Neither of... More...
    (Beauty)
    criseaver's Picture   criseaver    0 Comments   Comments
  • CYBER MONDAY BAIT AND SWITCH



    Cyber Monday I placed my order very early, upon completion I ordered my free product $115.00 value with $60.00 purchase. It was in stock, however 9 days later I receive an email that shows they were out of stock. REALLY ! Your computer does not update what is in stock when ordered. I find that hard to believe. Never again will I fall for their bait and switch. Cyber Monday! FREE 19pc Glorious Gold Beauty Bag with any $60 online purchase, A $115 value! by Variety SKU:2282985 1 $0.00 0 Out Of Stock . Not even a backorder or another offer of equal value. More...
    (Beauty)
    Believerin3's Picture   Believerin3    0 Comments   Comments
  • ulta customer service beyond terrible



    Ordered from ulta.com, never got my order. Long story short, after my emails went unanswered I called customer service and talked to an indifferent and unapologetic rep who told me my order had been returned to their warehouse damaged, and that they couldn't reship it unless I reordered it. That is, unless I paid for it again. I declined to and asked that they refund my money. Called again a week later (still no refund) and asked to speak to a supervisor. Another indifferent rep told me they were all too busy, but one could call me back in 24-48 hours. I guess if you want to talk... More...
    (Beauty)
    jde419's Picture   jde419    0 Comments   Comments
  • No Changes or Cancellations Allowed... Really?



    I had placed an order earlier today, 08/19, and I had made sure everything was correct before pressing submit, but some how my shipping information was changed. Within 2 hours of placing the order I called Ulta's customer service and requested the address be changed. The woman told me that Ulta does not allow any changes to orders after they have been placed. She told me that I would have to wait for the order to ship to the wrong address and hope that it gets returned to get my full refund. I then asked her if I could just cancel the order. She said that is also not possible. In order... More...
    (Beauty)
    tink3788's Picture   tink3788    0 Comments   Comments
  • Very confusing check out



    I have spent the last three days attempting to order from ulta.com. first of all they have numerous promotions claiming free shipping and/or items yet, when you try to checkout they do not populate as such. I prefer to shop on line for it's ease and convenience. Plus, have you ever been in store at Ulta during the holidays? It's a zoo. I called corporate to address one of the issues I was having and although they could not fix it they were very polite and offered me a $10 in store coupon. Okay...but, when I attempted to check out and take advantage of the free shipping for orders... More...
    (Beauty)
    mschevys's Picture   mschevys    0 Comments   Comments
  • Rip OFF



    They had a sale, so they say the tech dept, could not correct the price on line and they do not take phone orders. Told to order a full price and the will credit account when items ship. Did this on 10/31 and as of today 11/20 amd many phone calls stil no credit. THey owe me 162.38. I will NEVER buy from them again! More...
    (Beauty)
    dwrenn's Picture   dwrenn    0 Comments   Comments

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